Actis Insulation meet the team

MEET THE TEAM: Tom oozes excitement over his work with Actis – yes, really!

Tom oozes excitement over his work with Actis – yes, really!

It’s time for the latest in our series of blogs on the members of the Actis team who make the company tick.

This time we’ve chosen Tom Hendzel – who scores 110% for enthusiasm, passion and excitement about insulation! Yes, crazy isn’t it?!

Tom joined the team a year ago – but says he can’t believe it’s been that long as every day has been such fun!

“This may sound like I’m making it up, but joining Actis was genuinely one of the best decisions I ever made! I wanted to join a company where I could stay for ages and ages and grow. I’m part of an exceptional team of like-minded colleagues and customers, which makes it really easy to get up in the morning. It’s such a forward-thinking company,” he said.

“One of the things I love is the fact that customers are excited to learn about the Hybrid range. I love the educational side of things.”

He is thrilled that a new customer who runs a builders’ merchant in Bude has already made a massive impact on the local construction community.

“The clientele there had limited knowledge of the Hybrid range, but he soon changed all that by ordering one and a half loads of Actis Hybrid and he has already converted four or five local builders to its wonders. They absolutely love it and are going to use it as often as they can.

“So we have gone from an area unaware of the joys of Actis to one where news is spreading fast and we’re getting people asking for site visits so they can find out more.

“This is a great example too of how our educational materials help merchants help builders. Because they understand the science behind its benefits and how to install it (which is very easy!) they can explain it to their customers.”

The manager says the ongoing support Tom offers – a combination of technical advice, customer site visits and follow-ups - has really helped get the area on board with the Actis Hybrid range.

Paul Crook from JAI Developments Ltd is one of those who recently started using Actis.

“This Hybrid range is an absolute game-changer,” he said.

“It’s so refreshing to actually have a product on the market to rave about. It’s quick, clean and easy. What more could you want? We did top and bottom in a morning and there was only one small rubbish bag of offcuts. We were well impressed! We will never look back and recommend it wherever we can. We can’t wait to get started on the next one of this particular project.”

Tom added: “We’ve also had praise for our incredible technical team. I was with one of our merchants the other day and a customer gave me such positive feedback about the support he’d had from the team.

“So we can add ‘helpful technical support’ to our list of pluses which also, of course, include energy efficiency, ease of use and cleanliness.”

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