Privacy policy

What is this Privacy Policy for?

This privacy policy is for this website and served by ACTIS INSULATION LTD and governs the privacy of its users who choose to use it. The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.


The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.



When you use ACTIS services, notably those available on the website, mobile site, and mobile apps, ACTIS, who is responsible for handling data, may collect and process your personal data. 

ACTIS is a member company of the group ORION. ACTIS ans ISO 2000 are committed to adhering to the regulations concerning the privacy and data security of their passengers, loyalty program members, prospects and users of their websites, mobile sites and mobile apps. All data collected through the ACTIS website is processed in accordance with all local legislation and the terms laid out in the revised version of the French Data Protection Act of 6 January 1978, and the General Data Protection Act (EU regulation 2016/679) or "GDPR". ACTIS and ISO 2000 therefore share joint responsibility for processing your data within these programs. Their respective duties with regards to conforming to the data protection regulations are the result of a common accord. 

To ensure the proper application of these regulations, ACTIS has appointed a Data Protection Officer who serves as the official liaison to the French Data Protection Authority (CNIL). ACTIS has also put in place appropriate internal procedures to raise awareness amongst its employees and ensure the regulations are correctly implemented within the organization.



ACTIS is committed to ensuring a high level of data protection for its customers, prospects, users of its website, mobile site and mobile apps and all other persons whose data it processes. ACTIS is committed to respecting the regulations that apply to all the data it processes. More specifically, ACTIS commits in particular to the following principles:

  • Your personal data is processed lawfully, fairly and in a transparent manner
  • Your personal data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation).
  • Your personal details kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation).
  • Your personal data is accurate, kept up to date, and every reasonable step is taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay.

ACTIS has put in place appropriate technical and organizational measures in order to ensure a sufficiently high level of security in relation to the inherent risk involved in data processing, to meet regulatory demands and to protect the rights and the data of the people concerned from the moment the data is collected. Moreover, ACTIS contractually requires that its subcontractors (service providers, suppliers, etc.) implement the same level of data protection. 

Finally, ACTIS is committed to adhering to all other principles related to data protection, and more specifically, pertaining to users' rights, the duration of time that data is stored, as well as obligations regarding the transfer of personal data. 



A. How we collect your data

When you use ACTIS online services, we receive your data through different channels and more specifically on our websites, our mobile sites and mobile apps,, when you complete an online form, when you sign up to the newsletter, when you create a loaylty programm account, when you post comments on our social media, when you make contact with ACTIS durign professinnal Exhibitions or when you send your data to us in any other way.


B. Purpose for data processing and legal grounds

Your personal data is primarily used to provide you specific services and solutions: market research, creating customer loyalty, activities, sales information, satisfaction surveys, organizing competitions, new products and services designed to improve customer experience, statistical surveys, customer service, handling customer requests and/or complaints. In addition to instances where we received consent from you (notably to communicate personalized offers with you), it is necessary for us to collect your data for the aforementioned purposes:

  • To comply with a legal obligation (technical documents ,  brochure and installation guides)
  • For legimitate purposes in the interest of ACTIS (to develop new services and products, improve the loyalty programs, improve customer services...).

More specifically, your data will be used:

  • to allow you to benefit from services available on the ACTIS website, mobile site and mobile apps: creation of user accounts, e-newsletters, commarcial or technical assistance, and  managing loyalty programs, etc.
  • to provide a seamless browsing experience on our websites,
  • to ensure that the information, notifications, promotions, and other services we provide are suited to your interests,
  • to improve our understanding of your interests so that we can inform you of our latest deals and other forms of personalized services (subject to your prior authorization when requested and with respect to your right to unsubscribe at any time, in accordance with the regulations regarding marketing activities).



ACTIS is committed to storing your personal data no longer than necessary for the purpose for which it was processed. Furthermore, ACTIS stores your personal data in accordance with the retention period imposed by current regulations. This retention period depends on the purpose for which the data is being processed by ACTIS and takes into account regulations which impose a specific retention period for certain categories of data, possible time limits as well as CNIL recommendations regarding certain types of data processing.



A. Who may use your data

Personal data collected on the ACTIS website, mobile site and mobile apps may be communicated to authorized ACTIS employees, or to providers of other related services (services providers such as loaylaty programme porviders, website providers, ...), in order to carry out the services as outlined above. Please note that in these specific cases, ACTIS requires its subcontractors (service providers, suppliers, etc.) to implement strict confidentiality and data protection policies.

B. Data transfer outside the European Union

Some of the parties mentioned above may be located outside the European Union and have access to all or some of the personal data collected by ACTIS. In this case, Air France guarantees a high level of data protection according to the most stringent rules, with respect in particular to signing contractual clauses, on a case-by-case basis, based on the European Commission template, or other mechanisms in compliance with the GDPR, whenever your personal data is processed by a service provider outside the European Economic Area and whose country is not considered by the European Commission to implement a sufficient level of protection.



As outlined in the French “IT security and freedoms” law, you have the right to view, change, delete, or contest any data pertaining to you, as well as to limit, withdraw and refuse the transmission of your personal data. Furthermore, you have the legal right to decide what happens to your personal data in the case of death. Moreover, any person under the age of 18 at the time the personal data was collected may request that the data be deleted at the earliest opportunity.

Requests to exercise this right must be addressed to:
Unit 1 Cornbrash Park - Bumpers Way
Bumpers Farm Industrial Estate
SN14 6RA

E-mail address:

Please provide details including your full name and e-mail address in order for us to be able to identify you, as well as any other relevant information to confirm your identity. For some services, these rights may be exercised directly on the website (managing your personal account, bookings, loyalty program, etc.).

You also have the right to receive help from the CNIL (Commission Nationale de l'Informatique et des Libertés) in the event of a violation of the regulations regarding Personal Data and, more specifically, the GDPR. ACTIS and ISO 2000 will take joint action whenever necessary to guarantee your rights, or respond to any questions or complaints.

You also have the right to refuse for your data to be collected for marketing purposes. When required by law, personal data will only be used for online marketing once your express consent has been obtained. If you no longer wish to receive the ACTIS newsletters by e-mail, you can use the unsubscribe link located at the bottom of each message.



By visiting our website, information saved in the form of “Cookie” files may be saved on your computer, tablet or mobile phone. This page presents what Cookies are, how and why we use them on our site, and how to set them.


A. What is a cookie ?

It is a small text file stored when you visit a website or view an advertisement. This file will be saved in a dedicated space on the hard disk of the terminal used (computer, tablet, mobile telephone or other device optimised for internet browsing) through your browser software, when you consult a website or online advertisement, and in particular on the ACTIS Isolation website.

The use of Cookies allows its issuer to recognise the terminal used whenever it accesses digital content containing Cookies from the same issuer, during the period of validity of said Cookie. Only the issuer of the Cookie can read or modify the information it contains. A Cookie does not identify you personally and cannot in any way damage the terminal used. The life of a Cookie does not exceed 13 months.

Many sites now use this process to improve the use and experience of the different users. This makes it possible to personalise and make your browsing more pleasant, as well as to present you with content likely to correspond to your expectations. Thus, interactions with the sites are more secure and fast, making it possible, for example, to remember your preferences (such as your logins or your language).

The storage of Cookies on your terminal can only be done with your prior agreement. You can object to the use of all or part of said Cookies at any time. Nevertheless, we inform you that by disabling the use of Cookies, your browsing experience on our site could be degraded.


B. What cookies do we use ?

The ACTIS Isolation website uses different types of Cookies, described below, to improve your browsing and experience on the site:

Technical or functional cookies

are necessary for the proper functioning and browsing of our site. They allow you to use the main features of the website and secure your connection: to adapt the presentation of our site to your viewing preferences (language, resolution, etc.), remember your passwords, etc. Without the use of these cookies, your experience of the site will be altered, we strongly advise you not to delete them.

Analytical Cookies

count the number of visitors to our site to measure site traffic. They collect information on how browsing is carried out (which are the most viewed pages, for example, any error messages that could hinder your browsing on the site, etc.). These indicators are important to help us improve your browsing and your experience on our site.

Cookies installed by social networks

are indicators recorded by third party sites, and not by ACTIS. Sites like Facebook or Twitter allow you to share information from our website through the share buttons on our pages. From these functionalities, the social network can identify you, even without having used this button during your consultation of the page. Indeed, as soon as your session on a social network is open on your terminal, your authorise it to access your browsing information on our site We do not control this process used by the social networks. To learn more, we recommend that you directly consult the privacy policies of these social networks.


C. How can I delete or disable cookies ?

You can delete Cookies or restrict their use at any time by changing the settings of your internet browser.

Use the "Tools", "Options" or "Settings" menu of your internet browser. From this menu, you can view the list of Cookies, choose your browsing preferences by deleting all or some of your Cookies, or restrict their level of registration.

The configuration of the settings of each browser is different. It is up to you to follow the instructions of the publisher of your internet browser (links available as of the last update date of this charter for the use of Cookies):


Internet Explorer:


Google Chrome:




D. Hypertext links

The site contains a number of hypertext links to other sites, set up with the authorisation of ACTIS S.A.. However, ACTIS S.A. does not have the possibility to check the contents of the sites visited, and will not assume any responsibility due to this fact.



Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.



This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.



ACTIS is committed to ensuring the security and privacy of the personal data that you provide us. We implement all necessary technical and organizational measures, with regards to the nature, impact and context of the personal data that you share with us and the risks involved in processing it, in order to protect your personal data and, more specifically, to prevent any corruption, damage, or unauthorized use by third parties, either through accident or criminal activity..

Everyone has a part to play in data security and privacy. For this reason, we recommend that you avoid communicating passwords to others, and that you log out of your ACTIS and social media accounts and close your browser window when leaving the ACTIS website, especially when using a public device to access the internet. This way, other users will not be able to access your personal information.

Finally, ACTIS has implemented a procedure specifically designed to manage security breaches which allow us to intercept any data breaches, notify the relevant authorities and alert you to the fact that your personal data may have been affected.

Mobile site and mobile apps may contain additional terms relating to the collection and use of personal data.

Finally, Air France has implemented a procedure specifically designed to manage security breaches which allow us to intercept any data breaches, notify the relevant authorities and alert you to the fact that your personal data may have been affected.



ACTIS does not gather or process personal data of minors without prior consent from his or her parents or legal guardian.

If personal data concerning children are gathered via the ACTIS website, mobile site or mobile apps, their parents or legal guardian have the right to refuse by writing to the address stated at the bottom of this page.

Furthermore, as stated above, any minor  child at the time the data was collected, may request his or her data to be erased at the earliest opportunity.



Several pages on the ACTIS website contain links to access the websites of other companies. We recommend that you read the data privacy policies of these websites, as these terms may vary from those on our website. ACTIS is not responsible for the use of your personal data on these external websites.

A. External links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites, similar to; Folded Book Art or Used Model Trains For Sale.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

B. Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

C. Shortened links in social media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls.

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.



For any further questions related to this policy or the way in which ACTIS processes your personal data, please contact our Data Protection Officer at the following e-mail address:



ACTIS reserves the right to alter its data privacy policy at any time. We recommend that you check the latest version of the policy on a regular basis.

The current version is dated 25th of May 2018.